Frequently Asked Questions
1. Account
How do I create an account?
Click “Sign Up” at the top right, enter your name, email, and password, then submit.
Do I need an account to shop?
No — guest checkout is available. Accounts help track orders and save addresses.
I forgot my password — what do I do?
Click “Forgot Password,” enter your registered email, then follow the reset link in your inbox.
2. Shipping
What shipping methods are available?
Standard and express options are available at checkout.
Do you ship internationally?
Yes, especially within Southeast Asia. Fees and delivery times vary by destination.
How long will delivery take?
Standard: 3–5 business days. Express: 1–3 business days.
3. Exchanges
Can I return my product for a refund?
We do not offer refunds. Instead, you can swap your product for another item of equal value (subject to stock availability).
What is your exchange policy?
Exchanges are accepted within 7 days of delivery if the product is unused, unwashed, undamaged, and still has all original tags and packaging.
Can I exchange for a different size or color?
Yes — as long as stock is available. Please contact Customer Service to arrange the swap.
What if my product is defective or incorrect?
If you receive a defective or wrong item, we’ll replace it at no additional cost. Please send photos and your order number so we can assist you.
4. Products
What kind of products does Cut the Cue offer?
Lifestyle and performance apparel with smart design details, plus selected accessories.
How do I find the right size?
Check the size chart on the product page. If you’re unsure, our Customer Service team can help.
Do you release new collections?
Yes — check “New Arrivals” or follow us on social media for the latest drops.
5. Payment & Warranty
What payment methods do you accept?
Credit/debit cards, bank transfer, and e-wallets (options shown at checkout).
Is my payment secure?
Yes — all transactions are encrypted, and we do not store your payment details.
Do your products come with a warranty?
Yes — 30-day limited warranty covering manufacturing defects (not regular wear and tear).